Privacy Policy

MEL SIGNATURE CONCIERGE LLC, doing business as Mel Signature Concierge (“Mel Signature Concierge,” “we,” “us,” or “our”), respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how information may be collected, used, stored, and shared when you visit melsignatureconcierge.com, complete a Client Discovery Form, contact us, or otherwise interact with our services.

1. Information We Collect

Information You Provide

We may collect information that you voluntarily provide through our website, Client Discovery Form, email, phone, or other communication methods.

This information may include:

• Your name
• Email address
• Telephone number
• Company or organization name
• Job title
• Preferred method of contact
• Services of interest
• Project details
• Requested timeline
• Location
• Budget information, when voluntarily provided
• Information included in messages, inquiries, or form submissions

Please do not submit Social Security numbers, account passwords, payment card details, medical information, or other highly sensitive information through our general website forms.

When sensitive information is necessary for an approved client engagement, an appropriate and agreed-upon communication method may be used.

Information Collected Automatically

When you visit the website, certain information may be collected automatically by our website platform, analytics providers, or related technologies.

This may include:

• Internet Protocol address
• Browser and device type
• Operating system
• Pages visited
• Time spent on the website
• Referring website
• General geographic location
• Website activity and interaction information

This information helps us understand how visitors use the website and identify opportunities to improve its content and performance.

2. How We Use Your Information

We may use collected information to:

• Respond to questions and service inquiries
• Review Client Discovery Form submissions
• Determine whether our services align with your needs
• Schedule consultations or follow-up conversations
• Prepare proposals, estimates, or service recommendations
• Provide requested services
• Communicate about projects and client engagements
• Improve the website, services, and visitor experience
• Maintain business and administrative records
• Protect the website and prevent fraudulent or unauthorized activity
• Comply with legal, regulatory, or contractual obligations
• Send business updates or marketing communications when permitted

We will not use your information for a materially different purpose without providing appropriate notice when required.

3. Client Discovery Form

Information submitted through the Client Discovery Form is used to better understand your priorities, requested services, timeline, and desired level of support.

Submitting the form does not create a client relationship, guarantee availability, or obligate either party to enter into an agreement.

A formal client relationship begins only after both parties agree to the scope of services and any applicable service agreement, proposal, or payment terms.

4. Cookies and Website Technologies

The website may use cookies and similar technologies to:

• Support basic website functionality
• Remember visitor preferences
• Measure website traffic
• Understand how visitors interact with pages 
• Improve website performance
• Evaluate marketing effectiveness

Cookies are small data files stored on your browser or device. You may adjust your browser settings to block or delete cookies. Some website features may not function properly when cookies are disabled.

Where required, the website may provide a cookie banner or preference tool that allows visitors to manage certain cookie choices.

5. How We Share Information

We may share limited information with trusted service providers that help operate our business and website.

These providers may include:

• Website hosting and design platforms
• Form-processing providers
• Email and communication platforms
• Scheduling services
• Customer relationship management systems
• Cloud storage providers
• Website analytics services
• Accounting, legal, or professional advisers
• Independent contractors assisting with an approved client project

These providers receive information only as reasonably necessary to perform services on our behalf.

We may also disclose information when reasonably necessary to:

• Comply with a law, regulation, court order, or legal process
• Protect our rights, clients, business, or property
• Investigate suspected fraud, misuse, or security concerns
• Complete a merger, sale, restructuring, or transfer of business assets

Mel Signature Concierge does not sell personal information for money.

6. Third-Party Websites and Services

The website may include links to third-party websites, social media platforms, scheduling tools, discovery forms, or other external services.

Once you leave our website or use an independently operated third-party service, that provider’s privacy policy and terms may apply. Mel Signature Concierge is not responsible for the privacy practices, content, or security of third-party websites.

7. Email and Marketing Communications

We may use your contact information to respond to an inquiry, communicate about requested services, or provide relevant business information.

You may request to stop receiving promotional emails at any time by using an unsubscribe link, when available, or by contacting us directly.

Service-related or transactional messages may still be sent when necessary to manage an active inquiry, agreement, invoice, project, or client relationship.

Commercial emails must provide recipients with a clear way to opt out, and businesses must honor qualifying opt-out requests.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to inquiries
• Evaluate potential projects
• Provide services
• Maintain business and financial records
• Resolve disputes
• Enforce agreements
• Meet legal, tax, insurance, or regulatory requirements

Information that is no longer reasonably needed may be deleted, securely destroyed, or anonymized.

9. Data Security

We use reasonable administrative, organizational, and technical measures intended to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.

However, no website, email system, internet transmission, or electronic storage method can be guaranteed to be completely secure. Visitors should use discretion when submitting information online.

10. Your Privacy Choices

Depending on where you live and the laws that apply, you may have the right to request:

• Access to personal information maintained about you
• Correction of inaccurate information
• Deletion of certain information
• Information about how your data is used or shared
• Withdrawal from certain marketing communications
• Restriction of certain processing activities

California law, for example, provides qualifying residents with rights that may include access, deletion, correction, and choices involving the sale or sharing of personal information when the law applies to a particular business.

To submit a privacy-related request, contact us using the information below. We may need to verify your identity before completing certain requests.

11. Children’s Privacy

This website and our services are intended for adults and business professionals. They are not directed toward children under 13.

We do not knowingly collect personal information online from children under 13. The Children’s Online Privacy Protection Act applies to websites and online services that collect personal information from children under 13 under specified circumstances.

If we learn that information was submitted by a child under 13, we will take reasonable steps to delete it.

12. Confidentiality and Client Information

Privacy inquiries submitted through the website are separate from confidentiality obligations established through a signed client agreement or nondisclosure agreement.

Once a formal engagement begins, additional confidentiality provisions may apply to business information, properties, schedules, financial records, private matters, project materials, and other client information.

13. Changes to This Policy

We may revise this Privacy Policy periodically to reflect changes to our website, services, technology, or legal obligations.

The updated policy will be posted on this page with a revised effective date. Visitors are encouraged to review this policy periodically.

14. Contact Us

Questions, requests, or concerns regarding this Privacy Policy may be directed to:

MEL SIGNATURE CONCIERGE LLC

Doing business as Mel Signature Concierge

Fort Lauderdale, Florida

Email: hello@melsignatureco.com

Phone: 954-520-7152

Website: melsignatureconcierge.com